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Understand the Rules That Govern Your Account

Every account on pg288 operates under a set of terms that define how we handle your data, your transactions through DANA, OVO, or GoPay, and your access rights depending on your region.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredData Handled CarefullyContact Us Directly
pg288 Understand the Rules That Govern Your Account
HOW WE OPERATE

Data Handling, Security and Your Account Rights

pg288 applies consistent standards across data storage, cookie use, account security, and how long we keep your records. Here is what that looks like in practice — and how you can act on your rights at any point.

Data Storage and Retention

Account data — including DANA, OVO, and GoPay transaction logs — is retained only as long as needed for verification and legal compliance. You can request deletion once your account is closed.

Cookie Use on the Platform

We use session cookies to keep you logged in and functional cookies to remember your wallet preferences. No behavioural profiling is shared with external advertising networks.

Account Security Practices

Each login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login attempt, report it immediately through live chat to freeze account access.

Requesting Changes or Access

To update your registered details, correct inaccurate data, or request a copy of your account records, contact support via email with your account ID and the relevant wallet reference.

POLICY CONTACT

Reach Us for Any Legal or Account Question

If something in our legal terms isn't clear, or you need to raise a concern about how your data or account is being handled, our support team can help. For account-specific matters tied to DANA, OVO, or GoPay transactions, have your wallet reference ready when you get in touch — it speeds up the review process significantly.

Team online

Live Chat

Reach our support team directly through the live chat window in your account. Ideal for quick policy questions or account access issues that need a fast response.

Email Support

Send detailed legal or data-related queries to our support email. Include your account ID and the wallet type — DANA, OVO, or GoPay — linked to the matter.

Account Help Centre

Our help centre covers common policy questions: wallet ownership disputes, account suspension appeals, data access requests, and terms clarification for Indonesia regions.

Common Questions About Our Legal Terms

These are the questions we hear most when it comes to account terms, data rights, and how our policies work for Indonesia. If your question isn't here, contact us directly through live chat or email.

Yes, but access and applicability depend on local law and your eligible region. Where local regulations permit use, all account terms, data policies, and wallet conditions apply in full.

You can. Send a request via support email with your account ID and wallet type — DANA, OVO, or GoPay — and we'll provide your data record within a reasonable timeframe.

Transaction records tied to your DANA, OVO, or GoPay wallet are retained as required for verification and compliance. After account closure, you can request deletion of non-essential records.

Breaches — such as duplicate accounts or misrepresented wallet ownership — may lead to account suspension pending a review. Contact support to appeal or clarify the situation during that process.

We notify you through your registered account contact whenever terms change. Continuing to use the platform after that notification means you've accepted the updated conditions.

No. Our cookies handle session management and wallet preference storage only. No browsing behaviour or account activity is shared with external advertising or data broker networks.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.